dart charge penalty notice not received

A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . 3. i have recieved another letter stating i havent paid and now have a fine of 107.50. You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. The lady told me that because my sons vehicle had a bit on the back (usually called a pickup) that he should have paid more!!!!!!! Why I need to pay for some one else? Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. This is never made clear. In this case, you would receive a 'charge certificate'. I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. Get an extra 14 days to pay:Nearly 3.5million motorists have failed to pay the Dartford Crossing toll since the new system was introduced, however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. I paid a couple of days later for a one way, as I forgot coming back off holiday, unpacking etc.. but before the first Warning Letter and Fine arrived both in the same envelope!. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. Its a money-making scheme. However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. Very poor signage and lack of information for those who are crossing for the first time. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. A charge certificate will be issued if payment is not made within 28 days. rather than fined. I didnt as I checked payments made again and it clearly said 2.50 paid and have all email/receipt. Are you wondering whether to pay it or dispute the fine? The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. As it is I am now apparently liable for a fine of 2 x 105 pounds. Since this is a huge money, I think some good solicitors can do something. The company that runs the crossing are just a bunch of con-artists. Decision: Rod Himsley. So where does the money go from collecting these extortionate fines? Isnt that 180 degrees to what should be happening, why are people being criminalised for nothing in this system of corporate racketeering. If there was a way of auto generating a reminder that would be a great help. My wife forgot to pay the charge until a day after the midnight deadline its her second time. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. At least I was allowed to just pay the 2.50 and avoid the fine, which I did right away. My friend had a dart account so paid for it there and then for the 8th of Feb crossing. If this happens, have I got any hope if fighting it, as this has made me feel like a criminal, when I am a hard working business owner. Yes. -yes 37.50 please. I received two PCNs for a journey (one going out and one coming back). The purpose of the penalty scheme is to encourage compliance with the payment system. How it worksThere is no suggestion this website is operating illegally, but it certainly doesnt clearly state on the homepage that it is nothing to do with the official site or that youll be charged an extra 60% for something you can easily do yourself. Did not pay on our 1st crossing. Theres no web address on the signage, so motorists are paying the wrong charge. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? I then boarded a ferry which had such inadequate WiFi that I was unable to search online. Scandal. This is quite a common oversight. Just been wheel clamped even though I have an active dart tag account in credit ! This is 16 months after I crossed the bridge. Thanks. Please, I need your help. But this system probably collect a lot of money by snaring all these drivers Nothing on the letter to dispute this so i called them up. now as long as we have the 0300 phone number but unless we are going to Kent or Surrey we would now use the anti- clockwise direction of the M25 to save the hassle especially for Gatwick or Heathrow. The told me exactly how to appeal and win. Note: Highways England apologises unreservedly for their error. Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. Just the Government again hitting the motorist for more cash. Any truth in the rumour that PCN is Latin for: More Cash for George???????? Every think else on your website but !! Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. However, the website is not clear if it has taken payment with relation to last nights crossing. They are practically inviting fraudsters to target people who may not be the most technically savvy to get scammed., Dont pay at any website other than https://www.gov.uk/pay-dartford-crossing-charge. I grew up in Kent but in last 4 years I been in Manchester, u hired a car a few times to visit family back I Kent. Get in touch with the authority and file an appeal but dont ignore the charge. The same happened to me. What should I do? PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. Is there anyway you can type in the reg number and it tells you if you missed a payment ect? Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. lick on the underlined words Making a Representation Drivers can be fined up to 105 if they don't pay. The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. You will be able to modify it. But the biggest problem is that I didnt see that I had to pay for this crossing !!! So it isand all perfect motion is . 2. So Ive done that online and now I wait and see. I would get in touch with them and explain what happened. The number of visits made to Birmingham's tips would have hit 750,000 in 2022 - if only everyone who had booked a place had bothered to turn up. ALPHA Plus, youll have a Dart penalty charge that could be as much as 125. How can I check please ? Do I stand a chance in hell of succeeding if I appeal, or will they just say no and add another 35 onto the fine since it will take me over the two-week period when the fine is 35 instead of 70? I would go online and pay. Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. Iam from abroad. In April whilst in the UK, there were horrendous delays going through the tunnel due to road works and improvements I drove through the tunnel, but was not stopped at any barriers. I tell everyone I know to avoid it. Receive 2 PCNs 3 days after paying. While his Dartfordcrossingtoll site is not asking for money, its likely that some wont be for built with such innocent intentions. Yes get online or phone and pay now. The reasons are as follows: As a non-UK resident my last journey over the Dartford Crossing was about 15 years ago when a toll system was in operation. The amount due will be 70, but discounted to 35 provided payment is made within a strict period of 14 days from service of the PCN. I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. Please, do someone of you know what can exactly happen to me The message tells me access via the website. 11. Chiedo di rivalutare la mia sanzione e di poter abbassare la quota perch se ci sono 300.000 autisti che non pagano ci sar pure un motivo. Kind regards Its this confusion that is costing motorists cash and helping unofficial websites profit from desperate motorists attempting to beat the payment deadline without the correct information readily available. steve. I Phoned, and adviser said he would refer it to a supervisor, but I could still travel. Just a footnote to this that may be helpful. Its not a big problem but nobody knows how to solve itbrilliantI want to pay the fine but when I dont receive my PCN, how could I? The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. I received a receipt (attached). The power to issue a penalty charge notice is a discretionary one the regulations state that the authority may issue a penalty charge notice (my emphasis). MoneyNerd is not associated with MoneyHelper, we just think theyre great. We often link to other websites, but we can't be responsible for their content. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules I then was given a courtesy car. ): I telephoned your office this evening to try and establish when I can expect to receive a PCN in relation to a crossing I made on 28 July. You have no alternative to spending time having these charges cancelled, otherwise you could end up with a CCJ that would be hard to clear even though you are not at fault. All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. Now I received another letter from Dart_crossing that they have not received any payment of my last four crossing. It should have done for a first offence. He claimed this was sent to me on the 3rd of Feb. I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. Find out what you can do to beat the Dartford fines right here. Dart Charge Penalty Charge Notice - Can You Appeal It? What are my rights? Dont trust HMG Agencies? At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. Its a bit sneaky, but last time I had a PCN, I paid 5 for a trial of an online Solicitor called JustAnswer. about my passing through there on 25 Sept 2015. Have appealed but not holding out much hope. This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. Hertz should have used the 14-day grace period to pay the 2.50 charge. Could you help a little further and tell me where I write to? I was aware of London congestion zone but not Dartford crossing. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. Dont know if it is worth paying for it online? What do I do now? Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. Who voted for the idiots who make these decisions? A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. Dartford Crossings current guilty until proven innocent policy appears to be an EU Human Rights test case waiting to happen. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. Or you could call 0300 3000 120 and pay through an automated service or a real person, or you could go to http://www.payzone.co.uk/Store-Locator and select transport and ticketing then select dart charge then type in your postcode and city and it will give you a list of all the payzones that accept payment for the crossing within a 5 mile radius of your street. It is not right that I have to pay more because of mail delay. I think this scheme needs a rethink. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. Enter the registration of your vehicle online, then you are given the option to pay for the number of crossings you have done. 4. This option lets you pay for pay for individual crossings up to 12 months in advance. Wed 23 Jan 2019 10:32. Contacting support they explained to me to first select automatic payment and do a zero payment with my new creditcard data. See our section on appeals above. Please let us know. Now I just have sent an appeal to the EPCPLC and also to the Traffic Penalty Tribunal That one sentence could have saved me the suffering and stress and shock. I live up north too and there are 10 in my area so no excuses. This was the first time I have used the bridge with the new payment system. However, its not just the misreading of number plates that causes the problem. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? So, what happens if you do not pay a penalty charge notice (PCN) inside the 28 day grace period? Anyone know who is in charge of this? Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. a further requirement from EPCPLC of Eur 151.73 to pay within 27th February The government removed the toll booths to prevent bottlenecks from building up. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. Thanks. Julie Dart who was murderd by Michael Sams. There doesnt seem to be any way of checking that the toll has been paid. I can only pay you by Thursday when I am back home, in Belgium. I say Whoa! Hope the trip was good otherwise. There is no signalling at Clackets lane , mobiles from Europe do not always connect. and do your self a favour credit your account with a tenner! Herve. I have just realised today that I forgot to pay for the crossing of 5 yesterday. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. When I tried to ring on 030003001200 to pay, no one answers. Dartford Crossing charge By Waseem Started October 31, 2022 6 PCN from local authority By simonhill Started August 4, 2022 1 Unsigned Local Authoruty Parking Ticket By rattlywelshboy Started May 19, 2022 3 Council Parking Charge (PCN) - signs only at the entrance, no other signs on the actual street By TamerAM Started April 13, 2022 Our picks Put your PCN number and vehicle reg in on the next page etc. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. I think it was a mistake removing the barrier as they know people will forget and they will make more money. I simply cannot believe this is allowed to continue, its a scandal. Set a reminder by location on your phone: Have you got an iPhone? Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. Choose when I arrive5. I dont have any problem paying the toll charge itself. the mail services goes slowly, and they were in late with the deliveries. Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. I used the Dartford tunnel on 14 October and have just realised I didnt pay! Details A copy of the Penalty. Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. At least with cash you had to pay. You could be charged up to 60% more than you should. I could put in any number plate and pay, even if the vehicle has not crossed. Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. Payment should be made by midnight on the day after your crossing. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, This allows them to pay the original charge rather than the full fine. Register a Dart Charge account: This will simply take cash from your account for crossings you make without the need to log on and make individual payments. Disabled badge holders are exempt from the Dartford Crossing charge. Although my number plate seemed to have been correctly detected. I think this system is a real scam because it penalize honnest and innocent people. Should I be able to pay and avoid a fine. I paid 2.50 for the 05/09/15 then called customer services to ensure that i do not have anything further to pay. You sign up and it automatically pays the toll then sends you an invoice. No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. penalty charge (Dart Charge or Mersey Gateway). Choose this template Start by clicking on "Fill out the template" 2. This will give you plenty of time to pay before you fly. Comment: The new remote payment system and poor signage has resulted in almost 3.5million fines being issued since the Crossings toll booths were axed in 2014. So you are not out of the wood yet. But on 20 July they posted me penalty charge notice, with no mention of a 14-day period! So, I assume, I/you would only be liable for the lower penalty charge of 35. How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? Once you receive the PCN, head to the gov.uk website [1] where you will be required to enter the Penalty Charge Notice number and your vehicle registration number. This was on 22nd May2016 and I received a penalty on 14th Oct 2016, nearly 5 months later! Write on the PCN NO CONTRACT and send it back, as soon as you pay you have agreed to contract.

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