how do i report a downed comcast line?

How to Reach a Real Person at Comcast/Xfinity. Report an issue Select Chat. Voting closed 14. I also appreciate you taking a moment out of your day to reach back out to our team! You can email the site owner to let them know you were blocked. The action you just performed triggered the security solution. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. came out and verified that it isn't live. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I need someone to come out and fix it. Don't touch anything or anyone in contact with a downed power line. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Downed/hanging electrical wires - who to report to? | Universal Hub Talk to Us. Reporting A Downed Dangerous Pole | AT&T Community Forums Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. ARA - Utility Regulation - Houston .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Filing a report of a low hanging cable? - Google Groups How to Report an Issue Online Visit xfinity.com/xfinityassistant. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Step 1: Inquiry. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. You aren't allowed to. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Sky News is a British free-to-air television news channel and organisation. If you absolutely need to have it removed, consult with an electrician before doing so. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. I am a bot, and this action was performed automatically. Create an account to follow your favorite communities and start taking part in conversations. This post was marked as closed. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Never touch a downed overhead electrical line. Welcome to the Xfinity community! Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. I hate to hear this has been your experience and would love to investigate this for you! See how you can save when you add Comcast Business Mobile or add a new line. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Contact Customer Service at (800) 391-3000. Our team can assist with getting those downed wires raised. Type your message in the text area near the bottom of the window 5. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Search accounts based on account number, or chat online. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Provide your account info and say, Line is down., Dont have AT&T service? Do not send the firewall logs as an attachment. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. There may be a 60 day notice cancellation fee for your service. Report Issues with Your Xfinity Services - Xfinity Support We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Like. DO NOT TOUCH downed lines or anything they are touching. Reporting this to comcast seems to be a problem. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. You will need to contact a tree trimming service yourself. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. 2 1 RR ryanray.rr81 Visitor 2 Messages I am a bot, and this action was performed automatically. For immediate assistance, check out the Xfinity Assistant. Payments are posted to your account after 5:30 p.m. on the day they are received. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. https://corporate.comcast.com/stories/meet-our-digital-care-team. My electric company has been out already and have told me that it is Comcast's issue. You have to sign up for gig service and sign a 2 year contract first. Downed Power Line. I have followed these instructions and sent the private message on 6/1/21. How do you fix an exposed wire without electrical tape? Then, to let us know why you're calling, say Line is down.. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. To confirm, are the wires in question still low-hanging by chance? Please call this number (855) 307-4896 to set up your service. Get in touch with Comcast Business. How does cable internet get to your house? If you see a power line on the ground, don't assume that it is not energized or that it is insulated. To qualify for the credit, customers must: 1. Call us anytime at. Verizon Business customers. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Discussion. If you have questions about your services, we're here to answer them. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. I have a downed wire in the middle of the street. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Connectivity and managing Your Comcast Business network. 1. Click the "New message" (pencil and paper) icon, 3. Report a downed power line - Pacific Gas and Electric Company Occasionally there is a mix up and Comcast forgets to bury the drop. ET. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. This website wants shut I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Our community is your official source on Reddit for help with Xfinity services. Contact Comcast and let them know of the down landline problem. Remember: This number is just for unburied ground cables. Scan this QR code to download the app now. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. We're sorry that didn't solve your issue. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). The easement at my back property line has poles with electric and utility lines. how do i report a downed comcast line? - perfumexo.com Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Contact Us | Comcast Business Support Let us know. How do I know if my home is wired for Comcast? For more information, please see our Sound the horn, roll down your window and call for help. A woman in Huntington says she contacted Comcast several times about a line. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit The channel and its live streaming world news is available . 3.) Immediately Call Emergency Services. The ground around your car may be energized. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. I explained this to the rep when I called to cancel. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. How do I report a downed line in as few steps possible Your IP: This website is using a security service to protect itself from online attacks. ASA, ABA, Adherence). Comcast Xfinity problems in the last 24 hours. Report an Outage | PECO - An Exelon Company - PECO Energy Company Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Hello there! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. I would like to report down wires in my back yard for the second time. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. What to do if you see a downed power line - Pacific Gas and Electric Cloudflare Ray ID: 7a2ad44e3df86ef8 I have called multiple times but I don't have an account so it won't let me through to talk to someone. Ask for the Comcast liason. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How do I report this? Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. A: Cable and phone wires dont carry current, so its safe to remove them. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. #iworkforComcast For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 I have a downed line in my front yard. Sky News - Wikipedia Electric Lines that run from the utility pole to your residence. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Then, call PG&E at 1-800-743-5000. Contact Us | Comcast Business Support I really appreciate you being a member of the Comcast Family! How to stay in touch with Verizon during an emergency If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Contact Us - Customer Service Phone Numbers & Chat | Frontier A drop-down list appears. You can report an issue by going to the Xfinity Status Center. Please help before someone gets hurt. Call 9-1-1 immediately to report a fallen power line. Hi, @user_af7a95. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. How do I report a downed telephone line? | AT&T Community Forums Question: Does Comcast Hve To Repair A Cut Cable Line How do I get Comcast to come deal with this? That's not what we want to see! A coaxial cable is capable of carrying current. First Call 9-1-1. I hope youre having a great week so far! Write your 17-digit account number on the "For" line of your check or money order. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Click Continue. We have all the tools to help with your cable line and make sure it gets taken care of. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Downed Wires | Baltimore Gas and Electric Company We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. I called but only received voice mail. For immediate assistance, check out the Xfinity Assistant. Asking on behalf of my place of business. If the IP address resides on the Comcast network. 7 years ago. Do what's best for your business. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Please contact the moderators of this subreddit if you have any questions or concerns. Why is my Xfinity Cable box stuck on boot? Can you please send us a Modmail message with your first and last name and full address? Service Status Center | Comcast Business Thank you so much Anthony for sending us over those details and the Modmail. New comments cannot be posted and votes cannot be cast. Hello @ryanray.rr81 and thank you! Xfinity Customer Service - Contact Us We truly appreciate you taking the time to reach out to let us know about a downed wire. I am extremely frustrated this issue has not been of the upmost importance to your company. For your safety, do not touch or move the downed line. No worries, Our team can definitely help right here! Should you experience further issues, please create a new post. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Responsible . When asked if you want to order new service, say "No." Thanks. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Question: Does Comcast Hve To Repair A Cut Cable Line. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Call BGE at 1-877-778-2222 to report any downed electrical lines. How to report a down or damaged CenturyLink line. A tree in my back yard has two large branches resting on the phone/TV cables. If you smell natural gas or see downed power lines please do NOT use this page. Full special report: Alex Murdaugh found guilty in murders of wife and son In the top right corner, you'll see a little chat icon near the bell icon. I suspect it's an old wire). Don't touch a downed power line or other equipment. I will post again here when/if I receive a reply or action is taken. Here is a list of frequently requested telephone numbers: Cable. Emails sent with an attachment cannot be processed. Report it online using Xfinity Assistant. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Click the Check for Issues button. the chances of Comcast having their act together enough to even . For immediate assistance, check out the Xfinity Assistant. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. I called on 7/20/21 to report this issue and no-one has been to fix the wires. how to report downed wires | Xfinity Community Forum Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Should you experience further issues, please create a new post. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Who removes tree branches resting on utility cables in easement? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Don't worry, we'll never do that as it might cut into our profits for the quarter. In order to get started can you please send me a Modmail message with your full name and service address? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. @XfinityThomasChow long does it take for someone to reply? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Privacy Policy. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Our community is your official source on Reddit for help with Xfinity services. Hello @user_300363 and thank you! In the 'To' line, type "Xfinity Support" there. They have been hanging very low for over a year. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Two delivery trucks have had close calls recently. This option is available 24 hours a day, 7 days a week. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. An official employee, such as myself or whoever is first available, will respond. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. For more information, please see our You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. There appears to be no other way to contact comcast/xfinity. Report Downed cable line | Xfinity Community Forum First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Create an account to follow your favorite communities and start taking part in conversations. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Scroll down and select Manage Internet. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A recent storm brought down a tree which took down one of the above ground cables by my house. Asking on behalf of my place of business. 1 6 How do I get Comcast to fix a cable line? - MetaFilter We've had a downed wire touching our building for about two months at this point. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! How do I report an above ground cable down? They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. It's in front of my yard, and it goes across the street. A drop-down list appears. Then it thanks me for signing in. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. I have a downed wire in the middle of the street. 115.124.120.233 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Press 0 a lot. I am at a loss. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Where on your property are the lines down on and would you consider them a safety hazard as of now? Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Low hanging main line cable | Comcast Business Support Community You can contact 811 to get utility lines marked. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Dial 333 to get connected to a customer service representative. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. It's infuriating. We can assist you with getting a ticket opened to let our amazing local team know. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. If you have questions about your services, we're here to answer them. Call us at 800-477-5050. Warn others to stay away. Thank you for reaching out to the Digital Care Team. I really appreciate you being a member of the Comcast Family! Wires down in your yard: Who is responsible? - ABC27 Comcast Xfinity Outage Report Is The Service Down? However, its critical not to cut into a power line, as you know. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. STAY AWAY from downed power lines. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Jacksonville, Florida Area. The wires at my rental property are on the ground. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words How do you get straight to a representative? Report unburied cables, exposed wires, or downed lines - AT&T How much notice do you need to give Comcast to cancel? Internet Security with Xfinity - Report Abuse Jul 2007 - Sep 20169 years 3 months.

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