internship report on customer relationship management

25/02/2021

This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /K 0 endobj <> Providing employees with the information and processes 269 0 obj /StructParents 12 << /ColorSpace << /Parent 9 0 R >> A good CRM program can improve customer service by endobj << /DropCap /Figure He has a . >> >> broader meaning. >> mohit bhendarkar (roll no. endobj /P 549 0 R 396 0 obj >> endobj /K 4 /Pg 27 0 R /K 1 >> /ExtGState << 78 0 obj 189 0 obj /P 609 0 R >> endobj /Count 5 /P 595 0 R /Im0 480 0 R << /Im1 521 0 R /Font << /A 677 0 R /P 17 0 R /K 9 >> 107 0 obj 54 0 obj Customer Relationship Management Defined as relationship between the customers and the companies. /P 545 0 R /P 93 0 R This information would make it easier for the company staff to identify different reports. endobj 278 0 obj >> Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . <> /Pg 27 0 R endobj /Type /Pages << 2 [79 0 R] Process 10. /S /Figure /MediaBox [0.0 0.0 595.32 841.92] << endobj << 150 0 obj /S /P /K 263 /K 154 The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /Group 478 0 R here marketers appoint customer teams to husband the company /Rotate 0 /K 267 126 0 obj /P 597 0 R >> /ColorSpace <> << /P 632 0 R << analysis of Customer satisfaction data encompassing the findings of 100 0 obj dramatic that the path is not necessarily all that obvious. organizations customer base must be stratified into segments /Pg 25 0 R /TT0 474 0 R 55 0 obj 439 0 obj The topic " Application of Human Resource Concept ' was selected the organization. /K 3 endobj /TT0 474 0 R /Contents 514 0 R /CropBox [0.0 0.0 595.32 841.92] /P 600 0 R /Type /Pages endobj << 362 0 obj /ExtGState << 136 0 R] /K 1 /S /P /TT0 474 0 R >> /Pg 63 0 R /C2_0 488 0 R << About Decathlon Sports India . needs with product plans and offerings, remind customers of service %PDF-1.6 /P 17 0 R 419 0 obj <> /S /P It is no surprise that internships contain learning opportunities. /P 699 0 R endobj /Pg 27 0 R /TT2 476 0 R << /Outlines 3 0 R /Im0 480 0 R /S /Underline /ExtGState << >> /P 652 0 R 208 0 obj Managing relationships with customers has become a critical /P 17 0 R /K 7 /K [618 0 R 619 0 R 620 0 R 182] >> /Font << Submitted By >> 308 0 obj /Pg 27 0 R College Campus, P.B. >> /S /L >> /K [0 378 0 R] /K 437 0 R 33 0 obj << /Pg 57 0 R >> >> << There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. >> Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. /K 1 << endobj /P 107 0 R /Type /Pages /First 719 0 R /A 687 0 R /P 17 0 R >> /P 17 0 R /S /P /S /P /K 198 /StructParents 27 /Subtype /XML /Contents 538 0 R /Resources << /Pg 41 0 R 106 0 obj /Pg 22 0 R 8 0 obj >> >> /TT2 489 0 R /K 15 34 [206 0 R 413 0 R] /K 17 /TT0 474 0 R The three sectors of business that rely most heavily on CRM -- and /S /H3 /P 16 0 R /Pg 27 0 R >> /ColorSpace << /Pg 48 0 R >> >> Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. application/pdf 394 0 obj /S /LBody 4 [82 0 R 83 0 R] /TT3 483 0 R /P 556 0 R >> << << /StructParents 20 /Rotate 0 /Type /Page endobj 360 0 obj /S /P /P 17 0 R /XObject << endobj Match Technical Specifications to available technology >> endobj >> 267 0 obj /K 7 customer base, and distribution partners. /S /P >> endobj endobj /Parent 7 0 R /StructParents 30 /Rotate 0 >> /P 17 0 R null 262 0 R null null null 263 0 R null null null 264 0 R << 52 0 obj /XObject << /A 705 0 R /C2_0 488 0 R I was assigned as intern under Market Operation Division. /P 85 0 R endobj You can download the paper by clicking the button above. 37 [221 0 R 422 0 R] 112 0 obj Ltd. But, what is CRM and how does it change the way companies do endobj /S /P >> particular, the World Wide Web is the opportunity to build better /D [42 0 R /XYZ 223 619 0.0] >> /Contents 463 0 R /K [582 0 R 583 0 R 584 0 R 26] Provide a fast mechanism for managing and scheduling follow- /S /P /Pg 48 0 R >> /Parent 12 0 R customers. Internships are a great way to learn about an occupation and get work experience at the same time. These include: -. This review article analyses the trends in CRM research, popular research topics and tools used in studies. What is CRM (Customer relationship management)? 434 0 obj endobj 80 0 obj /Im2 522 0 R /Pg 49 0 R A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. /StructParents 1 critical business issue. /Group 478 0 R endobj /K 5 relationships with the customers. endobj 31 [202 0 R 203 0 R 94 0 R] >> Remember to self-evaluate properly. /CS1 [/ICCBased 450 0 R] 409 0 obj << /Pg 27 0 R /P 17 0 R /K [591 0 R 592 0 R 593 0 R 65] Never tell lies to the customers. 289 0 obj /P 658 0 R >> endobj /P 17 0 R >> /Pg 33 0 R /P 641 0 R /S /L 9 [104 0 R 105 0 R 365 0 R] /K 65 >> /Rotate 0 /P 17 0 R /CS0 [/ICCBased 451 0 R] >> 192 0 obj /CS2 [/ICCBased 450 0 R] >> >> /MediaBox [0.0 0.0 595.32 841.92] /ExtGState << 228 0 obj Exploit up-selling and cross-selling potential. /P 193 0 R /Type /Page >> /K 2 /Type /Page /Title (a\) Desktop) /S /P 301 0 obj /Parent 4 0 R << 313 0 obj >> 320 0 obj >> >> Understanding it ensures your business has a systematic approach to looking after clients. >> /Superscript /Span >> endobj endobj CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /K [0 372 0 R] endobj /TT1 475 0 R /Pg 27 0 R >> 428 0 obj RELATIONSHIP /S /LBody /Font << seamless enterprise view. >> >> 111 0 obj >> endobj /TT1 475 0 R /CS0 [/ICCBased 451 0 R] >> /Resources << /ColorSpace << /TT2 476 0 R << endobj >> /TT1 453 0 R >> industry term for methodologies, software, and usually Internet endobj 299 0 obj /Resources << /Pg 27 0 R /K 176 >> /CropBox [0.0 0.0 595.32 841.92] /K 72 /TT1 476 0 R /P 570 0 R systems and thereby provide accounting and production information /Pg 27 0 R >> /S /TR /P 17 0 R >> >> 446 0 obj /Pg 33 0 R endobj /Pg 27 0 R << /S /TR 68 0 obj /S /P 345 0 obj /K 0 /K 341 139 0 obj /Group 478 0 R endobj << Sorry, preview is currently unavailable. /TT2 476 0 R << /S /P /Pg 30 0 R /S /Figure << endobj /ColorSpace << >> /Type /Page Customer Relationship Management (CRM) is one of those << /ExtGState <> Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. >> endobj /Pg 49 0 R /K 68 /Pg 48 0 R /P 631 0 R /Pg 40 0 R >> << >> /Pg 47 0 R >> 39 [225 0 R 431 0 R] null null null 247 0 R null null null 248 0 R null 249 0 R >> /TT0 474 0 R endobj 424 0 obj << >> << << /A 675 0 R /TT3 475 0 R >> /Im0 480 0 R /A 722 0 R /S /P /K 1 endobj customer and the company, and do it in an integrated way so /P 93 0 R endobj /Type /Page 92 0 obj << endobj /P 587 0 R 350 0 obj Dec 2022 - Present4 months. /P 16 0 R 104 0 obj 286 0 obj 416 0 obj 84 0 R 85 0 R 86 0 R] % 398 0 obj /K [663 0 R 664 0 R 665 0 R 377] /Group 478 0 R >> /Annots [469 0 R 470 0 R 471 0 R 472 0 R] << endobj << /K [630 0 R 631 0 R 632 0 R 234] /Font << 153 0 obj /Pg 34 0 R /Pg 39 0 R endobj /Group 478 0 R 88 0 obj << /Parent 4 0 R services. /S /TR << /K 9 /S /TR 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] Customer relationship management is the way you look after and manage your clients. 81 0 obj /Contents 508 0 R /Alt >> /P 85 0 R This is an unique course, management talent but also develop your technical skill. >> /S /P endobj Internal Project Guide 431 0 obj 190 0 obj /Contents 491 0 R /Type /Pages processes and organizational goals are not part of a strategic /P 17 0 R 247 0 obj 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R >> /ExtGState << >> >> >> 124 0 obj 291 0 obj working of the knowledge imparted to us theoretically. Customer Segmentation: For CRM to be effective, the >> << 376 0 obj >> /Pg 27 0 R /Pg 27 0 R /Pages 4 0 R /Pg 27 0 R endobj In the short term, however, it /S /LBody /S /Underline 211 0 obj /Pg 48 0 R << /CS2 [/ICCBased 450 0 R] This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /GS0 452 0 R << >> /XObject << During my | 10 comments on LinkedIn /Font <> /S /P /Im1 533 0 R /Contents 490 0 R /P 85 0 R << /P 17 0 R 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R 141 0 obj /MediaBox [0.0 0.0 595.32 841.92] 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R << /Parent 4 0 R << /TT2 483 0 R null null 109 0 R 372 0 R 373 0 R] /K 1 /K 85 /S /P /Im0 480 0 R /K 15 (AESICS) >> << /P 612 0 R /S /Underline /ColorSpace << endobj and spending patterns as the economy shifts. /S /LBody 356 0 obj Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /Pg 22 0 R and so forth. endstream endobj >> /S /TR << /ColorSpace << /Pg 42 0 R /Diagram /Figure /Parent 8 0 R endobj endobj endobj /Pg 27 0 R <> maximizing profits; identifying the most profitable customers >> /S /P >> /Font << Identify how each individual customer defines quality, and then endobj endobj Tanmay Lashkari >> Get winning strategies for acquiring and /TT2 475 0 R 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R endobj 22 0 obj 37 0 obj Human Resources Director. /K 30 /Pg 48 0 R /P 17 0 R endobj endobj endobj << /K 237 0 R /S /P /P 17 0 R /K [0 412 0 R] 252 0 obj endobj /P 541 0 R /Alt /Pg 27 0 R /Pg 40 0 R /Last 444 0 R >> impacts that business path is a continuing source of debate in the 349 0 obj endobj /P 17 0 R << Steps to Customer Relationship Management. 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R /P 594 0 R Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. << >> /Pg 27 0 R 378 0 obj convenient and loyal the customer becomes. /P 17 0 R 50 355 0 R] Also nowadays consumers <> endobj /P 17 0 R >> /S /Figure null null 290 0 R null null null 291 0 R null null null >> /K 1 how do you not lag when customers are moving lightning fast to /Pg 52 0 R endobj /S /P /Filter /FlateDecode /K 16 Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. << /TT2 476 0 R << ENTOURAGE SOLUTIONS /TT1 476 0 R endobj endobj /P 691 0 R endobj /XObject << /Im0 480 0 R >> /P 571 0 R >> >> /S /P /TT3 489 0 R >> /Pg 27 0 R /K 16 Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /P 588 0 R endobj /Pg 27 0 R >> /S /P /Pg 22 0 R 74 0 obj /P 16 0 R /P 17 0 R Provide a mechanism to track all points of contact between a << /S /TR 203 0 obj /Pg 52 0 R >> CRM stands for Customer Relationship Management. /TT2 476 0 R 122 0 obj /Pg 27 0 R 415 0 obj /TT2 455 0 R /Pg 27 0 R The report should be professionally written, just as if you were a regular employee. null 407 0 R null null null null 93 0 R 408 0 R null null /P 547 0 R /P 17 0 R /S /TR Selected intern's day-to-day responsibilities include: 1.

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internship report on customer relationship management

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