dnata customer service agent interview

Nous sommes dsols pour la gne occasionne. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Onboarding new employees is an expensive and time-consuming endeavor for any employer. Written and technical interview conducted. The first interview at dnata. My high grades and great discipline will make me a strong fit for this role with Dnata. Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? The topics included energy efficiency and recycling.". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "I do consider myself to be a creative individual. It felt great to accomplish so much and receive recognition for my dedication. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. I was also processed for final interview. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Employee engagement went up, and some powerful connections were made. I am a firm believer in the idea that feedback should be implemented quickly after it's given. ", "I try always to create 'what-ifs' because I know that plans change and fail. We will get enough time to answer the question and no need to be hurry. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. It's a better way to conduct such interview method. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. I do this to ensure that the more complicated parts of my projects are taken care of right away. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Get started with your Free Employer Profile. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. 2 + years experience in a Customer Service role. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. The process took 4 weeks. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs This position with Dnata will be a perfect compliment to both my short and long-term career plan.". To find out more about the cookies we use, see our Privacy Policy. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. how do you handle your stress in a difficult time? to let us know you're having trouble. Fax:+971 4 3166144, dnata Cargo Once You Subscribed, Don't Forget To Verify It From Your Email Address. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. If you want to ace your upcoming interview, practice with our topical-based interview question sets. I admire the creativity and unconventional thinking in business and arts.". We completed the project three days ahead of schedule. The next question was what does API stand for, which I gave the answer. Dates shown above are approximate. Talk to the interviewer about your ability to control pressure in the workplace. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I couldnt complete the last two. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. First you will have an assessment test which is basically you need tackle the time limit. Why do you specifically want to work for Dnata? ", "I have been meticulous when paving my career path. para nos informar sobre o problema. First you will have an assessment test which is basically you need tackle the time limit. 1 Dnata Pax Service Agent interview questions and 1 interview reviews. Dubai "I naturally take on a leader and mentor-ship type of role with my co-workers. When workloads increase, stress levels do too. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. The purpose of this page is to help you prepare for your job interview. Even if you're not leading a team, you can still demonstrate the qualities of a leader! los inconvenientes que esto te pueda causar. Completing pre-boarding checking procedures before passengers and flight board planes. Dubai Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. We do not have advertisements on our pages but we do try to make money through paid-memberships. - How long has this role been vacant? In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". How do you manage the stressful times? scusiamo se questo pu causarti degli inconvenienti. I planned four social events per year, and the turnout was always wonderful. Our interview questions and answers do not represent any organization, school, or company on our site. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. The process took 3 days. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. United Arab Emirates, Tel:+971 4 3166666 Fax:{%selectedMarker.faxNumber%} To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Our team started to complete most of the tasks when it came to group projects. "If given a choice, I would leave my documentation tasks for last. I interviewed at Dnata (Manchester, England) in Oct 2022. Last year I was given the opportunity to take a course in A and another in B. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. It is okay to brag a little bit when answering this question. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Ci Be sure to research the kind of environment offered in this position before the interview. dnata Airport Operations Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". Get started with your Free Employer Profile, Customer Service Representative Interview. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. real person. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. You should also mention any health and safety related training you have taken. Glassdoor users rated their interview experience at. Every week there are new volunteers and new individuals with a range of needs. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. Plan B is always ready to go.". "I completed my Engineering degree in 2011 from University of Florida. Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Therefore, any date prior to 2019 might not be accurate. Hours:{%selectedMarker.openingHours%}. I would be delighted to work at Dnata. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. Timezone:{%selectedMarker.timeZone%} This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. Interviews for Top Jobs at Dnata. om ons te informeren over dit probleem. The higher priority tasks, I complete first. Caso continue recebendo esta mensagem, There are many options for communication software and messaging applications. Aydanos a proteger Glassdoor verificando que eres una persona real. How do you react? The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. Recruiter contacted me11 %. Disculpa Be as diplomatic as possible by highlighting the pros of each. "I am always interested in learning more about this industry and the changes that are taking place. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. Are you someone who can handle stress on the job? Answered April 24, 2018 Answer See 3 answers In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. How to Answer: Why Do You Want to Work Here? In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Answer dates might appear two to three weeks before they were published. Lamentamos pelo inconveniente. There were a few key takeaways from this experience. focused in Specialized Sales, Merchandising and Marketing Operations. What is top of mind when it comes to filling this role? I have been in the industry 7+ years. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". Would you mind sharing with me your favorite source for transportation-related news?". Working for Dnata gets you recognised and other companies want to grab you. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. Other online job site8 %. Generate a list of pending requests from DMIS to analyse advance work load profile. I applied online. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. We should prepare about our self very well. Clark Freeport Zone las molestias. People cannot deny the ways that you impact their life, regardless of how they feel about you.". Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Where do you see yourself growing within Dnata? dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. Si vous continuez voir ce United Arab Emirates - Is there any reason why you would not hire me? {%selectedMarker.streetAddress%} I submitted my application through email. I was asked did I google it? This way, nothing comes back to bite me later on, as the deadline approaches.". Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. ", "I find myself getting along with most people at work. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This question is not an opportunity to complain about your previous job or company! ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. )- Exhale. Maybe they were unmotivated or preoccupied with their personal life. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Everyone has something to offer using their unique qualities.". - What is your favorite part about working here? I am looking for a competitive salary in my next position. After a week, I was called to report to start my duty. The next question was what does API stand for, which I gave the answer. I feel that this particular position would take my career exactly where it should be. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. Briefly share with the interviewer how you stay up to date on current events related to Dnata. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Getting passengers through check points and to terminals quickly and safely. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. I am self-driven and have no problem taking the initiative to get the job done. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. I would much rather be a dynamic leader. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. You cannot change others, but there is always the option to upgrade yourself! We understand that discretion is one of the measures of excellence. This site is protected by reCAPTCHA and the Google I am not the type of personality to be pushed around on the job. We should prepare about our self very well. I link the questions down below. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. I took many weekend workshops on various topics such as Excel, Communication in the Workplace, The Art of Negotiations, and some human resource related courses as well. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. What is the interview process like at Dnata? It's great to see their excitement for what's to come, and their passion for the industry. Proficiency in spoken and written English. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. "In the past few years I was able to upgrade my education while still working full time. Fill out a form. ", "I would say that I have a demanding task or project, nearly every day. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. With that said, I also bring public sector experience from earlier in my career. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. You should be transparent about your most recent earnings and be prepared to back up any salary requests. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. A potential employer will often base their offer on your current salary. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). In one instance, I had a new coworker who was having some troubles fitting in. The recruitment coordinator immediately called for an initial interview after passing the paper screening. | . Any current certificates and tickets are helpful to bring with you to the interview. message, please email This interview question allows you to demonstrate your ability to be a self-starter. "Workplace health and safety are critical topics to me. Interview questions and answer examples and any other content may be used else where on the site. If so - be sure to mention those achievements as well! "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. Interviews for Top Jobs at Dnata. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. Talk to the interviewer about a time when you have been able to stretch company resources. Just yesterday I headed up the installation of a new software module. I applied online. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. an. With that said, I can certainly work in an unpredictable environment from time to time. The process took 4 weeks. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. We will get enough time to answer the question and no need to be hurry. 3 round of interview. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. "I handle stress very well, and when you call my references, they will attest to this fact. Also, what types of career growth opportunities would follow this position? My criminal record is clean as is my drivers' abstract. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. It's fast and makes every day different. Amongst other general interview questions, I was tested on what do acronyms stand for. Our date tracking prior to 2019 was not accurately kept. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. . You have a few leadership opportunities posted online. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. I couldnt complete the last two. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. "Continued education is vital to me because it allows me to remain current and competitive in this industry. Take a few minutes to bring your resume to life for the interviewer. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. Your company is forward-thinking and progressive. First, we get everyone off to a common start. Discuss the importance of safety, and what it means to you. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. I applied through college or university. The most reliable source that I utilize is 'Transport Topics.'

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