vivid seats complaints

They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. "We have currently put them on 'No Rating' while they investigate the complaints and . Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. This will surely increase the credibility of your complaint. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. 3 for $533.58. They refused to issue a refund as they said the tickets were sent via email. Its location on this page may change next time you visit. Great service. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. We appreciate you bringing this matter to our attention and will be following up with you again soon. Desired outcome: Don't EVER use vivid seats for any purchases. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Angel P helped me out. Most complaints are from ticket billing and delivery issues. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. We understand it's frustrating when events are postponed. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. They refuse to give refunds for anything. I do expect a responce and an apology for this overcharge. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. We added millions of opinions to our database and summarized over a million opinions. The request was put. 100% buyer guarantee. It told me the section of the tickets but not the exact seat numbers. I used their site this morning to purchase two tickets to a show. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. What are "Email Delivery" and "Instant Download" tickets? We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Tickets were electronic via phone. Get buying tips about Ticket Websites delivered to your inbox. He was quick to answer my questions and quick to book my tickets. I asked to speak to the manager, told me there was no one above him. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. The second time was one of my worst experiences trying to buy event tickets. My credit card was charged $328.30 that day. So, if you sell tickets for $100, you will receive $90. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. There were plenty of open spaces, but I wasnt allowed in. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We paid about $500 for the tickets in total. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. 1st time user. Sometimes the choice seems insufficient to customers. We are all set now and appreciate her cheerful assistance. We invite you to reach out to our online support team by social media. Reliable & Rewarding Tickets. Thank you. I paid $322.17 for 3 seats. Suggest you use another ticket broker. They are efficient, professional and the price is always right. Enjoy reading our tips and recommendations. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. I bought my tickets 5 months before the show. We'll get you there. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. I wish you didn't exist. Vivid Seats Review Summary. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . He deserves 10 gold stars! We were able to review your order file and confirm that there was no communication for your order until after the event had passed. With the plethora of ticket resell sites, this is one to avoid. Read more Comments: 0 The market price provided by Vivid was over $500 per ticket. Dont EVER use vivid seats for any purchases. Desired outcome: I someone needs to hold ticket brokers responsible. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. The event was then rescheduled for July of 2021and then cancelled again. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. You can count on usas our fans already know. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I had to call to verify that these seats are in fact in different rows one behind the other. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I was told that I should have known that by this note that was listed: xfer Piggyback. These people are thieves and liars. Its not right that they say they have no control over the seller. We appreciate your patience. I received an email a few days before the game to "Confirm my email". The insurance was $65.82. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I will never use vivid seats ever again. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Below is a collection of reviews and ratings pulled for your easy reference. We would like the opportunity to turn this around for you. Repeatedly asked to speak to manager and he refused. I have bought tickets through Vivid Seats for two different concerts. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. We lose as a result of your opportunistic business model. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Got us a great deal on our tickets love this company. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Very helpful indeed! Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. It is never our intention to make our fans feel this way. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. I will always use vivid seats when getting my tickets. Who Sets the Price on Vivid Seats? *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. A. These were special seats, including dinner and first 2 rows on the dirt. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Scammed!!! I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Going to more events with Vivid Seats gets you to more events. I had listened to his show on the radio (and bought many of his books) for many years. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Vivid Seats Culture At a Glance. Ticket master from now on! Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. For more information about reviews on ConsumerAffairs.com please visit our Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Claim it and get a lot of features. I never received the email and therefore never accepted the tickets. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. We value your privacy. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Companies can ask for reviews via automatic invitations. Call and ask what the service charge is before buying. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Sellers can choose the price for their tickets and modify them at any time. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Copyright 2022 Consumers Unified LLC. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. So, Vivid seats charged an additional $196. Yes. On December 13, 2022, I received the tickets from Vivid. As of Oct. 13th 6:38 pm I am unable to access my tickets. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. UNLV Rebels at Utah State Aggies 2x Football Tickets. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. The site didn't show the total of $632.10 until after I purchased the tickets. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Finally got my tickets and had a great time speaking to the very helpful gentleman. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. We are filing fraud with the bank and reporting to the bbb. Avoid purchasing thru Vivid at all cost. Shame shame for all the people you have messed with and hurt. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. In my eyes I trully beleive you are a rip off company. Looking for the best way to buy and sell mobile tickets? We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. WONDERFUL Young Man. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Customer identification can be provided if needed. Vivid refused a refund! This changed due to Covid, but we did not get a refund because it was getting rescheduled. Vivid Seats Review: Is it Legit, Reliable or a Scam? I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I had to purchase four more tickets that were handicapped seats from the venue. I then twitted Customer Service and again advised these were upgrade. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. So I have no tickets and am out $600. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Full refund and apology for lack of ticket delivery. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. It guarantees your tickets will be valid and arrive in time for the event. Nothing arrived. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Well the day before the game which was 4 hrs from my home they quit responding to me all together. B. Berlinda G. Today , California. They deserve to go bankrupt as they cost me $800. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. What I received were tickets in Section B, Row N, Seats 147 & 148. On 02/16/2023, I bought two concert tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. We encourage you to monitor your bank and email for further updates on your order. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Heads up. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. But, that won't happen with your company. They take your money, and you have no valid tickets. In one order, my tickets arrived via email within an hour or so. The tickets are yours now to you have to figure out what to do. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. says they have a no refund policy unless the event is cancelled. Refunds can only be granted in the event a show is cancelled. I do not expect Keillor to come back to Denver at his age. 3 for $533.58. They refuse to give a refund due to sending the tickets prior to showtime. I just want the tickets I spent my hard earned money on. We understand how this may be upsetting for you. I suggest never doing business with them. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. BS. Eugene was very helpful with my questions. There was not enough time to even get to the venue. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Yes, you get great prices on concert tickets because it is a con. Your transaction is secure, and you also get a full refund for canceled events. A. Amalia G. Today. We would love to review your order again to see if there's anything we can do to make this right for you. Request to speak to a Vivid Seats agent. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Thank you Amanda. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We launched @recap.email and legal webhooks. The latest review was 2 months ago. Address: 111 N. Canal Street. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent The person the ticket was for has since died. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. We were also told that the tickets would show up within 48 hours on the event. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. It offers a 100%. Avoid this site and their markup fees! Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Then the day of the event I got an email cancelling my ticket. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. I called before the event and after. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Credit care company is stating they rejected my dispute because all sales are final. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Leave the paper at home! I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Vivid Seats ranks 25thamong Ticketssites. Absolute worst customer service ever. Refund of ticket price. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. I purchased tickets for the New Edition concert through Vivid Seats. Its not final unless I had the tickets available which I didnt. Vivid Seats is a trusted and reliable way to buy and sell tickets. I expect to pay the normal service fees, but not what you charged me for the tickets. Well start sending you the news you need delivered straight to you. All they say is their sry, well so am I! Never again. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. The company was founded in 2001. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. VividSeats has B rating with the BBB.org as of September 2022. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. But, what I'm reviewing . Desired outcome: Erika, we always want to leave a positive impression on our fans. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. 1239964100050. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Conveniently buy and. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Vivid Seats has 450 employees. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I bought 3 with the insurance. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. I then I received an electronic transfer notification which I followed through on. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Desired outcome: They take your money, and you have no valid tickets. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! The 21st was spent on the phone trying to aquire our tickets. Customer service told me they will not help me because I already accepted the tickets. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Ultimately, hung up on me. they are all the same basically. We assure that you and your partner will be able to sit together. They deserve to go bankrupt as they cost me $800. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I purchased tickets through you company for the September 11, 2022 Rodeo. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. This is an unfair and unnatural economics meant to hurt you. THEY ARE SCAMMERS. Ren was very helpful answered my questions and helped me get the tickets I was looking for. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Contact Us About The Company Profile For Vivid Seats LLC. He said I should post the tickets for sale. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Report as inappropriate. Send us a DM on social media. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. A link has directed you to this review. 5.5 Total Score. Paid $160 for a single ticket for a show that was rescheduled (twice). These were sold from the originator which means there's no reason they couldn't have been refunded. ColPhorbin 1 yr. ago Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. I have read many many complaints about the 'fake' guarantees. Vivid nor Ticketmaster seem to care about my issue. My friends and I attend several differant venues and purchase tickets online. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. HORRIBLE experience. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. and their online chat system is useless. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. After all, I selected that I wanted "2" tickets not "1". 100% Buyer Guarantee is a complete falsity. Not game day yet so have not opened app for seats. Ratings and Reviews 4.6 out of 5. I'm very disappointed in Vivid Seats. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. She says no digital. I called Vividseats and was told there was nothing they could do. I did not get what I paid for. All for the seller, not for the customer. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. I bought 2 tickets to Super bowl for my 11 year old son. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Ticket Listing Information 9. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. No refund offered!! When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). The buyer is responsible for these costs. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Could never get the tickets. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Dont use this site they are horrible. We believe in full transparency, and strive to ensure our fans are informed. The site is a fraud and they are aware. He was absolutely fantastic at his job. Barbara, who is my agent, was absolutely the best that you could have. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members.

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