ticketek marketplace refund

An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Anyone can write a Trustpilot review. Sell tickets directly from your Ticketek Account. More Info. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Easy as. Why is the price displayed on my ticket different to what I paid? Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Wife tested positive on 13th. Change My Location Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Presented by: If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Inspite of giving all the details, continuous email stating - send it in new format or send more information. To read more about Covid-19 please visit our dedicated page here. You may also wish to resell your tickets if you cannot use them. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. The phone message also contradicts itself. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Therefore, it's impossible to speak to an actual person. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Sell tickets directly from your Ticketek Account. We missed the show! Requesting a Refund. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Might be worth looking into? We/Us/Our We are the Booking agent with whom You made the Booking. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Can never get a refund on tickets and/or speak to someone within Ticketek. Sell tickets directly from your Ticketek Account. Where you cannot provide evidence that the person affected is within the. Travelling can be a huge expense, which is why its normal to try to score savings when you can. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They will do anything to hide from you. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. The customer service was super helpful and I got the ticket value back and it sold super quickly. Forcing people to own smart phones is not giving people choice and freedom. Create an account to follow your favorite communities and start taking part in conversations. The only reason people buy tickets from Ticketek is they have no other choice. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Any vehicleYouplan to use during theBooking. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. A copy of the notice of failure or disruption of the public transport. Then I looked on Trustpilot at their reviews and really started to worry! She made time to help & sort out the transfer of tickets to this area. This is such scummy conduct. There is no customer service centre you can call, just an automated voice call telling you to email. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. I just resold a ticketek ticket on Tixel. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Buy guaranteed tickets for sold out events at a fair price. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Do I need any special hardware or software for print at home tickets? Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. (Receipt required for Doctors note refund up to $100 or equivalent). Buy guaranteed tickets for sold out events at a fair price. A copy of the letter requiring Jury Service. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I have now been trying for a refund for 6 months. Instead I was sent the PDF email after the show. I have been linked to your site from Ticketek.co.nz. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Clunky unhelpful booking site for Mary Poppins Melbourne. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I can not believe in this day and age HOW BAD this company is. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. What should I do? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Abhorrently bad process for handling refunds and rescheduling due to illness. For many, international travel is back on the cards. So thanks very much! Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ticketek takes the issue of scalping seriously. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. They need a better system and more staff it seems. Voluntary relocation or where you are changing employer for a new role. Any translation of this document from English is for assistance and information only. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. An incident number or report from the Police or relevant traffic authority. Where You are the business owner or registered Director, or a member of Your family is. Attend participate in, take part in, use, or be present at. You can do anything you want if you're the only game in town. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Voluntary relocation or where you are changing employer for a new role. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. We also ensure all reviews are published without moderation. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Ticketek Marketplace (marketplace.ticketek.com.au). How will I receive my tickets? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hopeless website. There is no phone number, only an email which does not get answered. New comments cannot be posted and votes cannot be cast. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. means weather where a Government Agency has issued warnings not to travel which mean. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Fire A report from the fire service and/or police. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. A police report confirming details of the theft. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. It's criminal and needs serious investigation. Why is this company even allowed to operate?????? Still waiting for my refund 6 months. A copy of the travel warning from the Government Agency. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Where the examination is being provided by a commercial business (not by an educational board). Lost a baby recently? Seven tries before I finally got my second choice of seats. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Companies can ask for reviews via automatic invitations. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Where You have not been physically examined by a Doctor prior to the date of the Booking. Everybody else looks like a paedo. Attendance at business meetings and business travel. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. means cancellation or significant delay of flight(s) which. They are the shittest service in Australia. I've bumped the ticket by responding as recently as January 2023. Scalping 18. Safe, Fast and Verified Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Share. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. etc. Where You are the business owner or registered Director, or a member of Your family is. No way to recover tickets. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Conditions that are unpredictable and the event is more than two months in the future. They rapidly charged my credit card, then didn't provide the tickets. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Cannot add tickets to wallet. On-top of that you cant call anyone to purchase ticketsTerrible. Armed Forces Naval Service, Marines, Army or Air Force. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. 2023 Trustpilot, Inc. All rights reserved. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Immediate household persons living together at the same permanent address. Never ever again. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. This is not an insurance policy. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Attend participate in, take part in, use, or be present at. Send them an inquiry many times and they are not answering! Abusive partner? Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Budjerah: 6:00 6:30pm No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). What a disgrace!! If there is a financial failure of any Transport provider. Why should I buy from Ticketek Marketplace? To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. It goes against our guidelines to offer incentives for reviews. I'd be interested whether this is something the ACCC would be interested in. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Are Refundable tickets offered on Gift Voucher sales? I couldn't return to where I was, no progress, the booking system repeated itself, etc. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. A doctor cannot be You or a member of Your family. Absolutely appealing customer service!!!!! I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. What gives? Attendance at business meetings and business travel. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I and subject to change at any time. Ive forgotten my password/My password has expired. Press question mark to learn the rest of the keyboard shortcuts. Download the Ticketek App & add your ticket to your wallet now. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. I will never purchase anything with you again. I find the app difficult to navigate. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. As it got closer to Christmas I started to worry, as they were to be presents. ProductReview.com.au has affiliate partnerships. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Finally got an answer from them when I contacted fair trading to help. You may also wish to resell your tickets if you cannot use them. To read more about Covid-19 please visit our dedicated page here. A copy of the letter requiring Jury Service. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Press J to jump to the feed. Suncorp Stadium General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I tried calling, emailing before the show, had I had a response we would have made the show. chevron_left, Availability & type of seating will vary & is set by the venue. Confirmation that the document cannot be replaced in time for the Booking. An incident number or report from the Police or relevant traffic authority. Why are there multiple listings for the same event at different prices? Proof that the passport has been reported to and cancelled by your Government Agency. Maisie Peters: 7:00 7:45pm My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. We/Us/Our We are the Booking agent with whom You made the Booking. Adverse weather with no Government Agency warnings not to travel. Tixel is a safe ticket marketplace to trade tickets from Ticketek. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Why does Ticketek Marketplace charge fees? Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Ticketek wastes YOUR TIME like it doesn't matter. Please also read the General Conditions of Refund. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Once got a response to an email because I didnt purchase the ticket wont gi. A doctor cannot be You or a member of Your family. They gave me specific number to call to move tickets. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The best person in the world. Ticketek Australia you're a pathetic poor excuse for a company. Just fake a doctors note, cant imagine they review them too carefully. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Can I use a Ticketek gift card or voucher? means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. No way to recover tickets. This is not an insurance policy. Stick to Ticketmaster. But the thing is, they didn't. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! . Hands down. Adverse weather with no Government Agency warnings not to travel. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Basically, because they're the only game in town, and they can do whatever they fucking like. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. confirmation or our website for contact details. ?DO NOT BUY TICKETS FROM TICKETEK! I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. We use dedicated people and clever technology to safeguard our platform. If they mean no-shows, then so be it. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo I paid the additional cost in checkout for refundable tickets. Poor service really. Fuck that, what a joke of an optional extra. A police report or crime number to confirm the theft(Self-declaration not accepted). Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Why is your site permanently unavailable. Any vehicle You plan to use during the Booking. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Its a disgrace. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Find out how we combat fake reviews. The office was just as bad as the ticket fees would have you believe. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money.

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