ontrac lies about delivery

This time they delivered my packages to my neighbours (who end up keeping them) and Amazon doesn't seem to give you the option not to use OnTrac as a carrier. Out of the 4 times packages have come with ontrac, there hasn't been one time that the delivery man is able to leave it at the door. Looks like you're using new Reddit on an old browser. 59 reviews from OnTrac employees about working as a Delivery Driver at OnTrac. Never has a package been appropriately delivered to my address by OnTrac, I have harassed Amazon into putting them at the bottom of my queue. With a committed delivery date of 11/19, it's still not here (see pic). OnTrac Shipping - On Time for Less in CA, AZ, NV, OR, WA, UT, CO & ID OnTrac, a regional package delivery company, offers overnight delivery at ground rates to 60 million consumers in CA, AZ, NV, OR, WA, UT, CO & ID. Delivery Service (2) 10. I know they threw it, because I heard a box slam onto my bench, right outside our apartment's entrance door. I have issues with this company any time they're used as the shipper. 416 reviews of OnTrac "If I could not give them 1 star, I would. 1800 W Fourth Plain Blvd Ste 101a. Since this is the 4th one, I don't even know if it will be re-shipped. OnTrac 3665 NW 32nd Ave Vancouver WA 98660. Shame on them. 12/30/2020 Alex G. Alex G. This company doesn't deserve a star. They've done this to me many times before, but I was fortunate enough not to have to interact with them for a while. It is remarkable how incompetent this company is! Got a notification this morning that my package was “delivered”. Just got my frozen food delivered from TIller & Hatch. I've been there and done that. More furious! 11/19/2020. Other Carriers. They don't even bring it to my front door EVER! Drop in my driveway where it sits in the soaking rain! My order was from Bed Bath and Beyond. Had to fight for that info because they wont call back or email. Delivery Service in Chandler, AZ. I "supposedly" had a package delivered when none was actually delivered. This company needs to be shut down. You can track other carriers on our website, e.g. But, citing Ontrac's "proof of delivery," Ebay and the seller refused to help me. ... Not only was I told my package "delivered" they lied about the "delivery date"! Every day the status says it will be delivered only to be rescheduled. We have a tracking tool for you to track your OnTrac package anywhere across the world among many other courier services. I doubt I will ever get the package. For all I know, their gig-worker driver could have dumped the package in a bush, claimed "delivery," and collected his fee. Combine the power of OnTrac shipping with Easyship's label generation, rates calculation, and shipping automations for domestic and international delivery services. Offering both ground and overnight delivery at Ground rates to more than 60 million consumers. I contacted NewEgg and was also told that OnTrac lying is a KNOWN ISSUE. News flash I've been the only one contacting they won't even send an email or call you back. OnTrac has a consumer rating of 1.11 stars from 372 reviews indicating that most customers are generally dissatisfied with their purchases. All they do is steal your money and yes I mean steal, I paid for 3 day shipping and the website said it was out for delivery at 5pm but nothing came in. The package never left the building. I am still waiting for my order. Every attempt to contact customer service to tell them my packages are NOT there and WHERE are they? With OnTrac, consumers notice a reduction in both transit time and shipping expenses. are we being ignored afterall you got our accounts? Two different online vendors I order from use Ontrac as their delivery service. SO WHERE THE HELL is my package it's now the 2nd of January and all they can say is "let me go check we will contact you back". We’re one of the fastest growing technology companies in Europe, with an award-winning product suite that has seen us become one of the rail industry’s most trusted software partners.. With offices in both Newcastle and London, we are a company that is, without a doubt, empowered … Then I tried to call the company on the phone number that was provided on the package and you can't get through to a person. EVERY SINGLE time. Since this was supposed to be 1 day delivery, I was able to get them to refund the order. I had one item say delivered the drive magically came back the next day and actually delivered it. Hello, Based on the complaint received by the customer, I have addressed Mr [redacted] concerns with the local delivery facility Our records indicate that our driver had Mr [redacted] shipment out for delivery on June 17, 2015, but was at the wrong location when the shipment was scanned as attempted The shipment did go back out for delivery the following business … BBB accredited since 12/16/1999. Called them and spoke with what sounded like the same guys 3 times who said my package was lost. I just ordered next day items from Walmart, they used Ontrac bad move, next day turned into next week, every day for 6 days it would say out for delivery, then at 6 pm every day, it would say delayed, I contacted Walmart and they refunded my money but so much hassle dealing with ontrac. I am on the phone right now waiting on hold for 1hr 10 minutes so far. Post them here. Take your business elsewhere because obviously these guys don't care. On more than one occasion I've had them claim to deliver my items when they really haven't. As you can see in the photograph they ordered an item for next day shipping it's now been close to a week, I've notified the company Via email and phone, and not so much as a response. Ontrack just delivered a package of vitamins to me. Is ignored except today I got an email telling me to contact the sender(?) Worst delivery company EVER! 00 in tools from Home Depot but forgot to ask who they use for delivery. If there was a way to refuse them from delivering to me I would do it in a heartbeat. I have had packages pilfered, then delivered with a rock in place of the ordered item. OnTrac has nearly paid for my next year of Prime though so I can't really be mad about that... CSR told me they can't block a carrier form delivering to me. With nearly every ontrac delivery I have to contact the company I ordered from, usually Walmart, and get a refund because ontrac drivers throw my packages down and damage or break my orders. OnTrac lied about delivery again. Ontrac lied about delivery. I emailed them and called them and all they were able to say was that it shows that the driver did deliver it. The CS Rep on the phone also told me that I wasn't the only one that called today requesting the same thing. This company has not once delivered my meals on the agreed upon date in my area. Before I could confront the driver about it, they were already speeding away. Delayed. China Post Parcel. Menu & Reservations Make Reservations . Read the press release. All the people were great and tried to help but no-one in the eugene facility would return any call or email. I'll wait a few days for this one to show up, but in the meantime NewEgg was able to mark orders as "Do not use OnTrac". I didn't choose it. I wish they would just give a more accurate date on when it will be delivered and go with that instead of updating the delivery to say it will be delivered "today" to no avail. Recently, I purchased $1000. This is the second time ontrac has delivered my packages to another house. Press question mark to learn the rest of the keyboard shortcuts. A third of shoppers said they most often choose to pay a fee for faster delivery. Your experience can help others make better choices. Just last week they failed to deliver a package and I've noticed a trend, they mark the deliveries as delivered and the packages never arrived. ONTRAC is the WORST DELIVERY COMPANY. I have had now four packages that have not been delivered to my address from this company and I have had to contact Ulta and have them re-shipped. They've done this to me many times before, but I was fortunate enough not to have to interact with them for a while. Refuse to follow delivery instructions. It's very unfortunate I will no longer be able to use meal services. Ship with OnTrac Origin: United States OnTrac Shipping Options We’re in this together! Never has a package been appropriately delivered to my address by OnTrac, I have harassed Amazon into putting them at the bottom of my queue. I then got an update at 11pm saying it was delivered at 2:30pm. I went to the front door immediately to retrieve it. The local delivery driver has had my package, on his truck since May 4, with no delivery attempts or updates. I don't understand how this company is still running. These were in glass bottles and only protected by a Little inflated plastic bag. At least it seems that you can have that option with Newegg? Unfortunately this is my first second or third time having to deal with this so-called delivery company. Ontrac did not miss.. For 7 days the item tracking info said delayed then the last 3 days there has been no update at all. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The ceo and staff doesent know how to respond in a timely manner when problems is escalated. When I called they said oh it’s lost you need to contact the vendor. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Terrible delivery - Impossible to reach on phone. OnTrac Ground Service - Next-day and 2-day delivery by end of business day; Saturday delivery by prior arrangement, call 800.334.5000. I've filled out their online form twice with no response. This never happened. I just got off a chat with Amazon asking for OnTrac to be removed from the shipping options for me. They are the absolute worst and Its beyond me how they are still in business. Choose other Companies even its Expensive Because Ontrac have a High Amount of Package Lost While transit Cases.. Are there other similar companies to ontrac that are less expensive or better? Why aren't they being investigated? I contacted the seller (Amazon) and was told this is a known problem, and that I should wait a few days for them to deliver. OnTrac Shipping Company. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Almost 50% of packages surveyed by The Colography Group, Inc. stay within Zone 2 and about 74% within Zone 4. Surprise. I just had a package today that says delivered and low and behold I don't have it I have no clue where they left it. Absolutely the worst parcel delivery service in the known universe, One star because negative stars not an option, Package was tossed so hard, it sounded like an explosion, Package never received but said it was delivered. Lucky for them it did not break. Cookies help us deliver our Services. After 8pm, someone had added that it was out for delivery at 8:40, a minute before it was supposedly received at the package facility and then delivered at 1:42 pm. It said that I had "refused delivery," which was false, and that the package had been returned to their distribution center. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Sunrise Gold Service - Delivered by 8am; Saturday delivery by 12pm. Why would any delivery company leave packages outside an apartment complex entrance for anyone to take when the call box is right in front of them? I have a Small chain link gate in my front yard and instead of opening the gate and put it on my porch they just tossed it over the gate onto the cement! We will hold the package at the local facility and will contact the shipper for instructions. ontrac.com The company was founded in California in 1991 as California Overnight and was formed from acquisitions of several small Canadian and American courier companies [3] and expanded [4] to seven additional states: Arizona , Nevada , Oregon , Washington , Utah , Colorado and Idaho . Ironically it is always my large purchases that do not get delivered. My package was suppose to arrive since Wednesday it's now Friday 6pm and nothing has arrived and in my notifications it says I'm getting it at the end of the day and nothing. Recently, I purchased $1000. I don't know why companies like Ulta beauty continue to use them as their main source of shipping. I purchased... Read more. Marked them as delivered and packages were not delivered. Wasn’t there. Have any complaints about OnTrac? Learn how to stay safe during COVID-19 in our new guide: The reasons given range from "no such address" (every other delivery service has no problem finding our house), to "delayed at warehouse" to "item lost". Website (800) 334-5000. What made you choose ontrac over similar businesses? Update pending. Tell them what they want to hear. Worst shipping company I have ever experienced. OnTrac ranks 214th among Shipping sites. Shipments that sit in the local distribution center for days. In addition they seem incapable of delivering until after 9 PM at night. Stay safe with our COVID-19 guide. I'm furious! Wrong delivery status. I looked up and down the street and there was no delivery vehicle either. West Coast regional parcel delivery company OnTrac will impose peak-season holiday delivery surcharges for the first time in its 29-year history, a move that puts additional cost pressure on large parcel shippers already facing major surcharge hikes from FedEx Corp. (NYSE:FDX) and UPS Inc., (NYSE:UPS) as well as less expensive levies from the U.S. Paid for two day shipping it's been like 4 days OnTrac is not on it with delivering things on time or even delivering it to you, my spouse got her package stolen from one of your poor employees how we know because they were caught and there was cases about them. In that same study, 48% of online shoppers said they are not willing to wait more than 5 days for packages to be delivered. OnTrac Tracking. Opened the package, one of the bags bottom exploded - most likely from the delivery driver throwing the box. Tip for consumers:Don’t use ontrac there workers and there customers service is horrible, Products used:I didn’t even get to use my products I never got them. I do not know which is worse, OnTrac or Rocky Mountain ATV that continues to use them. Now, as it appears Amazon is OnTrac’s bff, how do we lie to Amazon and tell them what concrete steps we are going to take with the local lying cheatin’ scumbag OnTrac rep to make this all fairies and butterflies again?. To companies using OnTrac out there, please NO MORE! Rude to disabled. My first package was delivered after I was lucky enough to get a call back from customer service, the second pictured below has been getting "delayed" every single day. We live in the country. I'm disabled and having wheel out pushing the packages that are in front of the gate at the street makes for a dangerous situation for me. I wonder if I will get it before the weekend. Products used:No product - this is a complaint about the shipper. Most people don't have cell service where I live so I think they probably got lost and didn't check my mailbox for the address. I waited 3 extra days to see if possibly it would show up after speaking to all my neighbors. If anyone knows the steps or who to contact to get this company investigated then let me know. About OnTrac . OnTrac has supported the digitalisation of the rail industry for 10 years, supplying software that transforms rail safety, boosts productivity and keeps our customers in … Delivered in less than 48 hours to my door... maybe I got lucky but I just wanted to write this so other people don't freak out or get worried like I did... Any delivery company that is hit-or-miss generally misses on the first attempt. Now it's happened again w/ NewEgg. For businesses that use Ontrac because it may be cheaper; there is a reason why and shame on you! The company I ordered from did. TL;DR: OnTrac still sucks, and your shipper probably knows, but call your shipper anyway and tell them not to use OnTrac to deliver to you. do you pick up delivered packages that are not opened and return to sender? When it didn't arrive, I checked the Ontrac tracking. It is one of the leading companies that offer package delivery overnight in the various United States region including Washington, Idaho, Oregon, California, Arizona, Colorado, Nevada and Utah. The first delivery was left on top of my mailbox, the second at the end of my driveway a quarter mile from my gate.It didn't take long for the bad memories of OnTrac to come back, UPS and FedEx have no problem handing packages directly to me. They promised 2-day delivery. No drop box. Consumers complaining about OnTrac most frequently mention customer service, business day and front door problems. The local OnTrac delivery provider has experienced a delay. OnTrac at Home Delivery World. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Poor Service. YEARS IN BUSINESS. They said the same thing to me, but they claim they have a GPS system which verifies if it is delivered within 0.3 miles. I was outside doing my lawn when I received the "DELIVERED" notification and there was no sign of vans or trucks in the area. This morning when I walked outside with my dogs I saw a box on the ground about. To find more information about reviews and trust on Sitejabber.com please visit. Small-package shippers choose OnTrac because they can speed up ground delivery without the added cost of express shipping. OnTrac is the company anyone would be looking for when looking to employ package delivery services in various states in the United States. Would be nice if merchants had an option at checkout to pick who they want their parcels and packages delivered by, or better yet just a single option to prohibit Ontrac from being the carrier, literally anybody else would be better than ontrac, I would even accept delivery on horseback then to deal with these idiots ever again. Products used:Product is irrelevant to the situation. Their customer service is no help either! I've had nothing but nightmares when it comes to OnTrac. 53 reviews from Ontrac Delivery employees about Ontrac Delivery culture, salaries, benefits, work-life balance, management, job security, and more. Could of literally walked it to me by now. See BBB rating, reviews, complaints, & more. Im pissed. They also refuse to put the package inside my gate. Checked my address on Google Maps and its correct. Not even that, he hasn't even enter my apartment complex. Every time I make a purchase and I find out that OnTrac will be handling my package I get nervous. I tried calling their phone number and there was no option to TALK to anyone. Postal … They do not deserve it. November 24th, 2020. Dont trust Ontrac. What can we say about OnTrac – we’ve come a long way in what feels like a very short decade! Sunrise Service - Delivered by 10:30am; Saturday delivery by 2pm. Tip for consumers:great site to read other peoples experiences. Just lie to them. Packages damaged. A recipient at the delivery address has refused the package. Save time and money when shipping with OnTrac. They drop the pkg off wherever they feel like it. 16 Reviews (800) 334-5000 Website. As for Sat delivery - depends on the shipping method "delivery times? Clearly, they don't care about who they hire or the customers they serve. And apparently lost. Regional parcel carriers give you the next-day delivery edge! OnTrac Vice President Mark Magill shared the cost and transit time benefits of using multiple companies for shipping. By using our Services or clicking I agree, you agree to our use of cookies. This is the 2nd time in two weeks that OnTrac has had a package marked as delivered, but it's nowhere to be seen. Hi , can you send my package to a drop box instead ? This is about the a shipping company. Learn about OnTrac culture, salaries, benefits, work-life balance, management, job security, and more. The box was Damp, had been there all night! I can't even get my refund with the vendor either. These people do not care for your package at all. If you want a package to be lost, pilfered, damaged, delayed – or some combination of those – send it via OnTrac. Oh well. I have had two deliveries delayed for more than 7 days ordering items just days apart from each other from two separate addresses. New comments cannot be posted and votes cannot be cast. 00 in tools from Home Depot but forgot to ask who they use for delivery. Worst shipping service ever" We use cookies for analytics, personalization, and ads. It's funny you mentioned Newegg, since lately I've been considering closing my Amazon account (after using them for years and years) and switching all of my online purchases to Newegg. An Ebay seller shipped my order via Ontrac. How this company was able to snag meal delivery service, all of them, for my area baffles me. I would not recommend or use Ontrac when shipping or ordering a package! The delivery will be rescheduled for the next business day. We have a front gate opening onto cement sidewalk a short distance to a 3 step porch at the front door. I didn't choose to use this joke of a company, I ordered a meal kit service and I'll be cancelling that service since they don't have enough sense to partner with a decent delivery company. Write a POA about how you are going to work closely and diligently with the good folks at OnTrac … OnTrac is the faster, more affordable alternative to the National Carriers' Ground service. I tried calling Ontrac and I was just waiting on hold, haven't even talked to anyone yet, for over 15 minutes. Out of three packages they marked "delivered to front door" which is impossible because I live in a security building- one actually was there, and the contents were completely destroyed. The recent delivery contents, bags, were torn, evidence of mishandling.

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