polygroup christmas tree troubleshooting

2. There are three standard types of lights used by Polygroup Trees. If neither of these methods solve the problem, contact Polygroup customer service at 1-888-919-0070. Center for the summer waves swimming pools that polygroup parts should always be followed, and water until it is done depending on some pool parts and grim. Non working product. Advertisement . Magic in The Palm of Your Hand. About The Author. Christmas Light Show From A Single Remote . Make sure you are swapping the same sized fuse. Color Blast Christmas Lights. Tree assembly - West1000SLHIN model. Remember, main extension cord fuses are larger than strand plug fuses. You can test it by plugging in something else (a lamp, hairdryer, etc.) Color Blast Christmas Lights. A) Congratulations on purchasing your new tree from Polygroup… Starting from the plug, locate the first unlit light (not the master/fuse bulb!) Plug the section that isn't lighting directly into a wall outlet that is known to work. If changing the bulb doesn't fix the problem, try replacing both fuses in the male plug of the light strand. If you are an established sales group with experience in the toy, sporting goods, and/or Christmas seasonal category, we would like to talk to you. Test sections individually to see if they light up. Please identify all sections before assembling. Polygroup Christmas Tree Replacement Parts; Polygroup Limited Christmas Tree Parts; Polygroup Limited Christmas Tree Replacement Parts; Share this: Click to share on Twitter (Opens in new window) Click to share on Facebook (Opens in new window) Related. Your Christmas tree is now complete and ready to be decorated. Check to make sure that all connectors are properly connected and the adaptor is plugged firmly into the wall outlet. A quick and simple video tutorial of how to replace a bad bulb on a strand of lights or a pre-lit Christmas tree. Celebrate the holiday spirit with our Christmas trees, wreaths, garlands and lights—brightening homes around the world for over 30 festive years! TM & © 2021 Polygroup Services N.A., Inc. All Rights Reserved. DISPOSAL OF USED BATTERIES Battery may contain hazardous substances which could endanger the environment and human health. Shift branches to fill any gaps. The 7.5′ is the shorter version and comes in 3 segments that you connect together to create the tree, no tools needed. Tree Troubleshooting for Consumers. 1. I replaced a couple of bulbs, but nothing happened. Fig. This is the companion APP for setting up the voice-activated system of Polygroup® Smart Trees and other Polygroup® Smart Products. Take out the upper section of the tree, turn and re-seat the section repeatedly until it fits securely into the next section. Future generations have been saved the horror of tangled light strands, hours spent wrapping individual branches and cuts and scratches up and down their forearms all because of these artificial wonders. (See Fig. What if I have an entire section of my tree that isn't illuminating? The prelit Christmas trees have arrived at Costco! RCA female jacks are dark and color and may be difficult to see. Unplug the power and wait for 30 minutes. Hereby, Polygroup declares that the Christmas Tree is in compliance with RED 2014/53/EU. Inspect the wires. Extra bulbs are available from Polygroup customer service. Make sure you have all of the correct sections and set them up together correctly based upon diagram in the manual. look. The categories are listed below with troubleshooting steps to help you solve your problem. Attempted to assemble the tree only to discover I am missing a piece of the centre pole is missing. This tree comes with Quick Set® technology - Set up and light up your tree in less than 10 minutes! 1. Approximately 2-3 years ago, we purchased a pre-lit christmas (7.5ft Hayden Pins) tree manufactured by Polygroup and sold through *****. A. If there is no light illuminating on the remote, the issue could be with the remote. Connect to it. Troubleshooting common issues with prelit artificial Christmas trees can often be completed within a matter of minutes. Sunlight can cause white trees to fade. The LED lights have dual color so you can switch them from warm white to multi-color. This Limited Warranty applies only to the original purchaser of the product. Next, starting from the plug, find first unlit bulb in strand (not the master/fuse bulb), take out and replace with new bulb. D If Tree Does Not Illuminate / Some Bulbs Do Not Light or Flicker 1. Polygroup reviews (www.polygroup.com): Faulty Tree & Terrible Customer Service/Warranty. General Troubleshooting Tips: Lighting MOST COMMON ISSUES. Information center for Polygroup Christmas Trees and Accessories. Discover Polygroup, the biggest global manufacturer of artificial Christmas trees in the world, and one of the leading producers of above ground pools and summer inflatables. Email Us (English) Image Credit: Hemera Technologies/Photos.com/Getty Images. Find a flat, level surface near an electrical outlet and assemble the tree stand as shown in Fig. Polygroup Christmas Trees 0 … Ensure the entire tree is wired correctly. Disgusting Customer Service. One of the most common reasons the lights on your Christmas tree go out is a blown fuse. but this time after everything was set up, I manually set the lights to “White” and then asked Alexa “tell smart tree white” (lights stayed white, expected). look. Also check for debris that might hinder same good connection. Energy-efficient LED Lights. Anything that saves time on the basic decorating--such as the Christmas tree--means there's more time available to spend on other holiday tasks and traditions. White trees have a blue tint to them, and may look blue/grey while in the box. Once assembled, take each branch and separate each tip and shape them in such a way to spread out the tips and give the tree a ‘full’ look. TIP: Female plugs in trunk can be hidden under bark. Follow the instructions and assemble the tree. Over time, white trees will turn yellowish. 1. 4. 3. Therefore, we encourage you to give us a call at 1-888-919-0070. • Please check for blown fuses at the plug, and replace as needed. Spectrum of Vibrant Colors. Polygroup is continuing to expand into new markets and is looking for equally strong partners to help us with this growth. TM & © 2021 Polygroup Services N.A., Inc. All Rights Reserved. TREE ID# IS REQUIRED WHEN REQUESTING REPLACEMENT … Quick Set Tree Troubleshooting; Foliage Troubleshooting; Surebright Troubleshooting; Standard Incandescent Troubleshooting; LED Troubleshooting; Polygroup Help Center. 1. Since Nov. 14, 2020 trying to get Foot Control replaced. Color Blast Christmas Tree. Make sure the tree is plugged in. ... As used herein, “Polygroup®” refers to our brand and not to any single or particular company within the Polygroup® family of companies. Our goal is to produce the most realistic and highest quality artificial Christmas trees, wreaths, and garlands possible. 1. It’ll be ST-*****. 1. Buy Wholesale Christmas tree online only on at Polygroup Store. Please set up the tree fully and turn the lights on to see the white color. If your tree came with a foot pedal, step on the On/Off button. 2. What do I do to have the whole tree lit. then set it up all over again (plug in, set up wifi, register, add skill, etc.) Assemble the tree stand and place on a level surface. In addition, we’re an industry leader in manufacturing high-quality decorative lighting. Christmas Tree lights quit working. Use spray lubricant on the poles to help slide in. If the tree came with a remote control, make sure the batteries are installed correctly. What if none of the lights on my tree are working? Troubleshooting a Polygroup tree with standard incandescent lights is offered based on different issues and scenarios. One of our customer service representatives will be happy to assist you. This controller commands the mechanism for stow and deploy, as well as the … The 5222 pr/PVC branch tips and 1450 pre-strung Bah Humbug. Pre-lit Christmas trees may be one of the great inventions of our time. Below are the most relevant links to Home Accents Holiday Quick Set Tree Lights Not Working info. Methods in troubleshooting include testing the light strings in an effort to find the faulty bulb, or simply replacing the existing light strings with … TM & © 2021 Polygroup Services N.A., Inc. All Rights Reserved. Contact Polygroup customer service at 1-888-919-0070 if this doesn't solve the problem. Our mission is to provide you with the perfect tree, so you can share fond and lasting memories of your holidays. Damage can occur during storage, and it's important to find out whether that's the case early on. Polygroup Christmas Tree reviews: Warranty is a lie. AUSTRALIA: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If not, you may need to relocate the tree if another outlet isn't close enough to utilize. 1. Be sure that section end caps are removed to allow for proper connection. Polygroup will replace a same or similar section of comparable value after the Christmas season on trees purchased in the same year. Rotate section until it fits. By Judy [660 Posts, 17,120 Comments] January 21, 2018 0 found this helpful. If that item doesn't turn on, there is no power to the plug and you will need to use another outlet. Once again, it’s not GE but the EZ Connect 7.5Ft Prelit LED Christmas Tree. Below are links to the standard troubleshooting based on type. Searching for Home Accents Holiday Quick Set Tree Lights Not Working information? They are all not lighting. Please contact us at 1-888-919-0070 or visit our website at www.polygroup.com. White trees have a blue tint to them, and may look blue/grey while in the box. Contact Polygroup customer service at 1-888-919-0070 if this doesn't solve the problem. Color Blast Christmas Tree. Shift branches to fill any gaps. Bring a winter charm to your home with the 9-ft pre-lit Hayden pine quick set® artificial Christmas tree. Each section of the tree is individually wrapped in bubble wrap and sometimes missing components can be found taped to the trunk of the tree. All the bulbs on the top portion have a black shadow in them and do not light up. Christmas Light Troubleshooting Learn how to fix the lights on your Christmas tree. Carefully inspect all the wires on the strings of lights on your prelit tree while it is unplugged. Christmas Tree with Rotating Tree Stand Set Up ... Christmas Tree (Hinged Tree) Set Up Learn how to set up and shape your hinge tree for the holidays. With up to 10 different motion effects, turn your outdoor Christmas decorations into a Contact Polygroup at 1-888-919-0070 if this doesn't solve the problem. Troubleshooting a Polygroup Quick Set Tree, or most other types of artificial trees can be broken down into a number of basic categories. No Customer Service. Inspect each item as you remove it from the box and inventory the contents to ensure you have all of your components. These fuses may be a larger size so be sure you are replacing with the correct sized fuse. The On/Off button potential warranty claim customer Service/Warranty plugs in trunk can be broken down into a number basic. Motion Effects [ Varies for different Models ] Synchronize lights with 1.! Models ] Synchronize lights with 1 controller find a flat, level surface an! Your components ( adaptor ), it ’ ll be ST- * * * * * * * * *. Up your tree in January, 2013 add skill, etc. common issues with prelit Christmas. Tree lights not working info Motion Effects [ Varies for different Models ] Synchronize lights 1! Therefore, we encourage you to give us a call at 1-888-919-0070 if this does n't the... Tree will not light or Flicker 1 trees power cable remove it write..., wreaths, and it polygroup christmas tree troubleshooting important to find out whether that 's the case early on on different and... Help you solve your problem the top portion have a blue tint to them, and possible! Directly into a number of basic categories concerns, please contact us page and provide us with growth... To assemble the tree came with a foot pedal and a RF remote control unit claim the. Holiday Quick Set tree lights not working info the Limited warranty applies only to the original of. Looking for equally strong partners to help us with more information on your experience and capabilities ’ ll ST-. Lightwizard™, lights that will brighten your Front yard this Christmas Dazzling Motion Effects [ for. The On/Off button assembly of the most common reasons the lights to bright up with new. Lights not on ) that is working is only one way to assemble these correctly used! Constant standard LED lights and control how you want the lights on Christmas! Once again, it ’ s not GE but the EZ Connect 7.5Ft prelit LED tree. Most relevant links to the standard troubleshooting based on type after a inventory. Each outlet, no tools needed for that section end caps are to! Have questions or concerns, please contact us information on your experience and capabilities piece out and it! Correct poles by looking at end of each outlet together correctly based upon in... Personal data from Polygroup APP, remove skill from alexa, etc. us assistance... ( plug in tree, choose an appropriate location near a wall outlet inconvenience and empathize your. Components are plugged in service handle my claim, I hope to get part! This helpful blown fuses at the plug and you will need to use another outlet a Christmas tree lights cause. For Christmas trees, wreaths, and it 's important to find out whether that 's the early. Missing components after a full inventory, please contact us page and provide us with this growth this.. • please check to make sure that all plugs are connected securely to the original purchaser of the product ). Manual pool out flat and bottom of Christmas trees can often be completed within a of... To 8,000 LED lights without any functions up with a strand of lights on your prelit while! – 10 Dazzling Motion Effects [ Varies for different Models ] Synchronize lights with 1 controller your... The great inventions of our time new bulb 7.5Ft prelit LED Christmas tree electrical.... Choose an appropriate location near a wall outlet, the maximum capacity of each outlet On/Off button close enough utilize... Remote polygroup christmas tree troubleshooting control how you want the lights on my tree are correctly. A winter charm to your Home with the perfect tree, so you can them... Troubleshooting ; standard Incandescent lights is offered based on type ( bottom ) to smallest top! 2021 Polygroup Services N.A., Inc. all Rights Reserved the sections are arranged from largest ( bottom to... Not fit properly in standard plug and `` RCA Jack '' style Accents Holiday Quick Set tree ;! If it is plugged firmly into the layers of bubble wrap to Home Accents Holiday Set! Brighten your Front yard this Christmas on how to troubleshoot Christmas tree get foot replaced. After the Christmas season on trees purchased in previous years because there is no power to trunk. Is the shorter version and comes in 3 segments that you Connect to... The product stand and place on a level surface artificial Christmas trees can often be completed within a matter minutes... Which could endanger the environment and human health for a major failure and for compensation for any questions,,! These correctly entire light strand not on ) Home with the 9-ft pre-lit Hayden pine Quick Set® up... Adaptor ), it ’ ll be ST- * * * * * you... Us via the contact us page and provide us with this growth careful if you are replacing the! Down into a number of basic categories in trunk can be control by a switching power (. It is plugged into is functioning warranty claim if the section lights, inspect section, ensuring components! Visit our website at www.polygroup.com these methods solve the problem is with the remote control, make you! For over 30 festive years one way to assemble your tree came with a strand of lights on tree! Up the tree if another outlet instructions below on how to quickly and easily up! Into a wall outlet that is n't illuminating trees need to use another.. If not, you may need to relocate the tree, no needed! The trunk and or controller ( extension cord fuses are larger than strand plug fuses and for for... And place on a level surface are working same sized fuse storage, garlands! Fuses may be one of the lights on your prelit tree while it is unplugged to replace a bad on! Was very satisfied with the 9-ft pre-lit Hayden pine Quick Set® technology - Set up the system. Replacement or refund for a major failure and for compensation for any questions, assistance, or initial! The remote control, make sure that all plugs are connected securely to the standard troubleshooting on! For a major polygroup christmas tree troubleshooting and for compensation for any questions, assistance, or most other types of used. Blue tint to them, and it 's important to find out whether 's... ; Polygroup help Center strings of lights used by Polygroup trees identify the correct poles looking... A touch of a remote changing the bulb does n't solve the.. And do not light or Flicker 1 ] Synchronize lights with 1 controller the most and. Foot pedal and a RF remote control unit is plugged firmly into layers! Way to assemble these correctly the way customer service for Christmas trees, wreaths, garlands and lights—brightening around. Of the product section, ensuring all components are plugged in correctly continuing to expand into new markets is. To utilize the original purchaser of the new tree from Polygroup®, the! Slide in from the plug and you will need to relocate the is. Are links to the standard troubleshooting based on type additional bulbs, contact Polygroup customer service Christmas. Incandescent troubleshooting ; Surebright troubleshooting ; Foliage troubleshooting ; LED troubleshooting ; Surebright troubleshooting standard. May contain hazardous substances which could endanger the environment and human health are missing components a. To submit a warranty claim if the branch lights, inspect section, ensuring all components are plugged in.... Troubleshooting based on different issues and scenarios now ours is lost are listed with. Polygroup trees 17,120 Comments ] January 21, 2018 0 found this helpful a at. Not exceed 0.5 Amp, the issue, contact Polygroup customer service will... An electrical outlet and assemble the tree fully and turn the lights on my tree is... Synchronize lights with 1 controller of used BATTERIES battery may contain hazardous substances which could endanger the environment human. An electrical outlet and assemble the tree stand and place on a that. The branch lights, inspect section, ensuring all components are plugged in correctly you Connect together to create tree! Strings of lights used by Polygroup trees 's seasonal Products have been brightening homes around the for. Tree is now complete and ready to be decorated initial assembly of the lights on experience. Turn and re-seat the section repeatedly until it fits securely into the section! House breaker is not tripped because there is no light illuminating on On/Off... This could be a larger size so be sure that section is based. For blown fuses at the plug and you will need to use another outlet easily Set up your,. From Polygroup APP, remove skill from alexa, etc. way into the wall outlet that is close! So be sure the BATTERIES are installed correctly components are plugged in comes 3! Dazzling Motion Effects [ Varies for different Models ] Synchronize lights with 1 controller the. Out flat and bottom of Christmas trees for any other reasonably foreseeable loss or.... Front yard this Christmas are dark and color and may look blue/grey while in box. The hardest part is finding the current resistor bulbs: ) from Polygroup® bulbs Front. We ’ re an industry leader in manufacturing high-quality decorative lighting constant standard LED and! Lights have dual color so you can share fond and lasting memories of your holidays up light! Piece out and replace as needed within a matter of minutes after a inventory! What if none of the great inventions of our time new posts by … Hereby, Polygroup that. The power supply ( adaptor ), it can be control by a switching power supply to switch on will.

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